If this also fails then we currently have a known error with some of the data in our systems that's causing the app to not recognise the Hub in a minority of instances. We're already investigating this as a high priority. Sounds good, right? Read on to find out more about our genius mesh WiFi Pods, the plug-in pals that’ll help keep things running smoothly in your home. For your Android device, you can try this: Open settings > Apps > Connect App > Storage > Clear data / Clear cache. Virgin Media offers a range of set-top boxes to suit different viewing habits and preferences. In terms of installation, if you've already got a Virgin Media broadband connection up and running, Virgin Media will simply post you the box and you can just plug it in and go. If you're new to Virgin Media it'll be set up the same day as your broadband. Before the TiVo box, Virgin Media offered the V+ box, which was first introduced in 2008. The V+ box offered features such as pause, rewind, and record live TV, as well as the ability to store up to 80 hours of content. The V+ box also supported high-definition content and offered a range of on-demand content. Overall, Virgin Media has continually updated its set-top boxes to offer users the latest technology and features, ensuring that its customers have access to the best possible viewing experience.

Prior to the Virgin TV 360 box, Virgin Media offered the V6 box, which was introduced in 2016. The V6 box was an upgrade from the previous TiVo box, and offered a faster processor, 4K resolution, and the ability to record six shows at once. The V6 box also featured a range of apps, including Netflix and YouTube, and allowed users to pause, rewind, and record live TV. Well, Virgin Media will be able to tell you which router you're getting. It won't be the Hub 3 as that's now discontinued. But in the following table let's compare the three anyway so you can see what's what. Know where you want to put your router: Where the technician drills a hole into your home from the exterior wall will be determined by the spot you choose to have your router. Try to choose somewhere as close to the middle of the house as possible to minimise wifi dead zones at the extremes of your home Virgin Media broadband installation process can vary depending on the type of service you choose and the existing infrastructure in your area. Generally, the process involves the following steps:

My Virgin Media

Testing and activation: Once the installation is complete, the technician will test the connection and make sure everything is working correctly. You may need to activate your account online or over the phone before you can start using the broadband service There are over 600,000 members in our gang, all ready to help and share handy tips on getting the most from our services. On the plus side, Virgin's cables are able to deliver quite insanely fast internet speeds and a broad range of TV services through a single discreet cable. On the negative side you have to have said cable running past your home to get it, and Virgin Media will need to drill a hole in your outer wall all the way through into your home to install your services.

The situation with Virgin Media routers is rather tumultuous at the time of writing. Existing customers will have a mixture of the older Hub 3 and the newer Hub 4, depending on how long they've been a customer, and which broadband speed they receive. But it's even more mystifying than that, because Virgin Media is currently rolling out its latest Hub 5 router to those subscribing to its top speeds, but getting one may also depend on where you live, since the Hub 5 requires your local Virgin Media network to be upgraded to supply it. Confused? Hi everyone, I hope this information can be helpful for others as it took me over a week and more than 20 calls to Virgin support to finally resolve the issue. The WiFi Pods also change settings to stop interferences automatically, such as from your neighbour’s WiFi. You’ll also need to disconnect any existing WiFi boosters to help reduce the WiFi traffic in your home. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. Book the right slot: It may seem obvious, but you'll have to be at home when the engineer arrives to set you up. Having apoken to a fair few Virgin Media technicians in our time, we can tell you you would be amazed how many people either forget or simply book a time that was never convenient in the first placeReady and waiting in the app, we’ve put together a list of commonly asked questions we think you’ll find handy – covering topics like setting up the Hub, how to make the most of the Connect app and way more. The current set-top box is the Virgin TV 360 box, which is a compact and sleek device that offers seamless integration with Virgin Media's TV and broadband services. The Virgin TV 360 box supports 4K resolution and HDR content, and comes with a voice-controlled remote for easy navigation. It also offers features such as catch-up TV, on-demand content, and the ability to pause and rewind live TV. The Virgin Media Connect app is the control unit for your WiFi. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa.