The FAQ below provides additional information about Hidden Entry Codes: What products can I enable this feature for? Once you select the disconnect option, you will be sent a 4-digit code to reset the keypad physically

After you enable this feature, your phone’s authentication setting will run when you tap on the entry code in the profile.Comes with a couple keys, just in case: If you’re not ready to lose your keys for good, two physical keys are included in the box. Disconnecting power during this process may help eliminate electrical interference during cleaning operations. If the indicator light is flashing green, it’s in “programming” mode, which means it will follow whatever commands you give it with the programming tool. It would help to use this mode when changing settings with a programming tool.

Stop hiding keys: Sharing codes is the new hide-a-key. Give unique codes to friends, family, and other people you trust, and never put a key under the doormat again. Enter this code into the keypad to reset the device. If you do need to reset the keypad, do so through the Yale Access App: Finally, ensure no pencils or similar objects have been accidentally lodged inside the keyhole to prevent the indicator light from working correctly. If you want to give an entry code to someone who already has Guest or Owner access, the following steps apply: If the indicator light is solid green, it’s in “normal” mode, obeying your keypad PIN or fingerprint commands. This is what you want!

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Also, look at your door strike plate by removing your deadbolt throw and ensuring any screws holding it are secure. This can help with fixing any alignment problems as well. Replace the batteries with two new alkaline AA batteries. If this does not fix the problem, move on to the next step below. Long battery life: Four (4) AA batteries last an average of 18 months, and a low battery indicator will tell you when it’s time to change them. The Yale Smart Keypad Once you set the keypad up, follow the steps below to find, update, and use your personal Entry Code. You can look at the green ring around the keypad to indicate how charged your battery is—it will turn red when fully depleted.

Reinstall the batteries while pressing the reset button (minimum of 3 seconds). Release the reset button.

Biometric Fingerprint Access

What steps did you take that led up to any issues occurring? The more information you can provide, the faster they can help solve any problems.