Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Where a failure does not amount to a major failure, Mr Toys is entitled to choose between providing you with a repair, replacement or other suitable remedy. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Mr Toys may elect to return the product to the manufacturer's repair agent to determine the nature of the problem. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.