If you are in any doubt regarding your (or the person you're purchasing for) condition, please ask your GP whether it is a chronic or acute... The phone numbers on the spam list are updated by millions of people across the world in real time, helping you avoid robocalls and fraud The TrueCall Care Unit has 3 filter settings for incoming unauthorised calls, only 1 filter profile can be active at any time. Temporary disabilities such as broken bones, or even postoperative confusion, are not classed as chronic disabilities or impairments.

Though Caller Display and the Telephone Preference Service (TPS) have done a lot to help reduce the annoyance of cold-calling, many people are still plagued with sales calls, automated calls and even nuisance calls. You have the right to request a copy of the information that we hold about you, and at any time can ask us to delete any personal data that we hold about you on our systems. Using this filter you can voice a strong warning in the message to cold-callers that you are not interested in anything they have to offer, this can help reduce the number of cold-callers, but they can still get through if they are persistent by simply pressing 5. International Filter (Medium Control): This filter splits calls into UK calls and international calls. Multiple Telephones: If you have multiple telephone extensions in the house we strongly recommend using a multiple handset cordless system, and not different individual telephones, as this can cause issues with the TrueCall Care unit. CompatibilityCommon examples of chronic disabilities include (but are not limited to); Alzheimer's, any form of dementia, Parkinson's, arthritis, blindness, deafness, physical disability.

The TrueCall Secure (previously called TrueCall Care) is an innovative product that has various levels of protection against receiving unwanted calls. Any caller that isn't on the trusted numbers list will receive a message that you have recorded, for example: UK Callers are played a different message that you have recorded, once again we recommend that you warn cold-callers to hang up, however, UK callers can still continue their call by pressing 5. Let me be clear I am a free user, and I will not update to being a paid user; if you cannot perform the basic functions well how are you expected to perform the higher functions well.Ghost Call - set any name, number and photo to make it appear as if you are getting a call from that person This filter is the recommended filter for people with Alzheimer's disease, cognitive loss, or memory impairment. I am flabbergasted at how terribly implemented this was, actually filtered the most important messages and let the spam come through. Standard Filter (Low Control): This filter plays a customised pre-recorded message but then allows callers to manually continue the call by simply pressing 5. Truecaller does not upload your phonebook to make it public or searchable. We are trusted by 350 million users globally and exist to make your communication safer.

Many people with Alzheimer's, dementia, or any form of memory impairment, can make repetitive or expensive telephone calls. You can add Trusted Callers to the unit through the handset menu, or by logging into your online account.

trueCall’s database will hold details of your call records and the operation of your trueCall unit. This will help us to provide you with support for your trueCall unit, and allows us to analyse the call records of tens of thousands of trueCall users to identify nuisance calling patterns. We share anonymised calling data with regulation and enforcement authorities to help them prevent further nuisance calls. And if you tell me this can be fixed with a premium feature: jog on. This is a basic feature implemented which should just work or not be a feature at all, you can’t break our phones and then say I need to pay your prices to fix your app. Please be aware that if the TrueCall Care unit is powered down or disconnected, this feature will be disabled. Remote Access

If you can see what telephone number is calling you on your handset when you have an incoming call, then you already have this feature enabled. You will find your unique 12-digit serial number on the barcode label on the underside of your trueCall unit. I’ve also uninstalled it for family members and lo and behold they had the same issue, a bunch of texts flooded in that they needed, this was after updated the filter lists manually on multiple occasions so this was not the issue. We sell memory cards that can be used to record all incoming telephone calls. All telephone call conversations can be accessed remotely, copied to your computer, or deleted. VAT Relief for the disabled is a government scheme that allows the zero-rating of goods if certain conditions are met.

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After having this crap on for months; only today did I realise there was a junk category in my messages and within there was countless messages from my Doctors, HMRC and other important messages, absolutely NONE of which were spam, and ACTUAL spam was getting through so I assumed the spam filter wasn’t working. Any Trusted Caller can simply ring the telephone number, as usual, they will not even realise that they've been filtered through the TrueCall Care system. Controlling Incoming Calls - Unauthorised Callers At the end of the year you have the choice as to whether you wish to renew the service for a small annual fee. If you choose not to renew the service your trueCall unit will continue to operate as it is, and we will continue to support you - you just won’t be able to log in to your Internet Control Panel account. Video Caller ID - record a short video that plays automatically when you call friends and family. Apart from recording a selfie video, you can also set a Video Caller ID using one of the built-in templates, aiming to create a more personalized and unique calling experience