TfL, therefore, identified that the biggest risk was the logistical challenge of bringing together all operators and managing potential conflicts of interest.

Things to do in London - HELLO!

If your friend greets you like this, you can respond with “yeah, fine” or, if you want to sound even more British, “not bad” — which means exactly the same thing. Stephen Covey’s Circles of Control and Eric Berne’s Transactional Analysis acted as a foundation for the course to empower drivers to bring their “best self” to work more consistently. It is not rude and can be used with colleagues who you are close with, as well as family members and friends. This is because the drivers themselves would all have direct influence on whether the feedback could be improved. Here are some British “hello”s, perfect for testing out on the Queen, or on your mates down the pub!Knowing a few British English greetings will make you seem especially friendly when traveling to the UK, showing from the very first impression that you want to engage with the local culture. This is a shortened version of “Hello, governor”, a greeting used by tradespeople in Victorian London, to show respect when talking to upper class members of society.

Hello London: Customer Experience Training For TfL - Steps Hello London: Customer Experience Training For TfL - Steps

Therefore, we spoke to 150 drivers and operating staff, as well as key personnel at TfL’s bus directorate, the trade unions, passenger groups, to build a thorough understanding of the current culture of the London bus industry. Discover the best conversational English classes to boost your English speaking skills, and get comfortable with any conversation.These common phrases are used to greet an old friend or begin a conversation with a person you haven’t seen for a very long time. If you are still in the process of learning, slipping a silly or old-fashioned version of “hello” into a conversation is a simple way to make someone laugh. This is one of the respectful greeting examples you can use replying to someone you meet for the very first time. The “commitment to making changes to supporting the driver’s delivering excellent service” created by these participants as part of the programme was to be shared with the drivers’ during their sessions – and this link between the two programmes enamelled the start of a conversation between managers, support staff and drivers about changing the culture within their garages.