You may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services:

Medijel gel: local anaesthetic to relieve pain in your mouth

Other Ingredients : Sucrose, Ethanol (96%), Carbomer, Diisopropanolamine 90% Aqueous, Hydroxypolyethoxydodecane,Peppermint Oil, Ethyl Vanillin, Saccharin Sodium, Glycerol, Purified Water. Medicines and their possible side effects can affect individual people in different ways. The following are some of the side effects that are known to be associated with this medicine. Just because a side effect is stated here, it does not mean that all people using this medicine will experience that or any side effect. Medijel soft pastilles contain two active ingredients, lidocaine hydrochloride and aminoacridine hydrochloride. Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. Registered in England. All Rights Reserved.

Will you be claiming the VAT back?

There are no known harmful effects when this medicine is used by pregnant or breastfeeding mothers. Please remember: Keep all medicines out of the reach and sight of children. Our pharmacist can advise you on safe storage of medicines. Certain medicines should not be used during pregnancy or breastfeeding. However, other medicines may be safely used in pregnancy or breastfeeding providing the benefits to the mother outweigh the risks to the unborn baby. Always inform your doctor if you are pregnant or planning a pregnancy, before using any medicine.

PACKAGE LEAFLET: INFORMATION FOR THE USER - HPRA

Here's everything you need to know about Meijel gel, including how it works, who shouldn't use it and the potential side effects: What is Medijel gel used for?Stop using Medijel gel if you think you've had an allergic reaction to it, for example an itchy rash or difficulty breathing.