Customer service aside, it's also worth noting that the night vision is atrocious. It feels like the iPhone4. Our last camera was light years ahead of this one. You can also only hear audio from one camera/one kid, so if you have kids in different rooms, you actually have to choose which one you want to hear. WATCH YOUR BABY EVEN FROM OUTSIDE YOUR HOUSE as the baby monitor has ULTRA-LONG RANGE of up to 960 feet open space. When you get too far you’ll get notified by the out-of-range warning.

I’ve tried 3 baby monitors and this is the BEST by far! You get TWO cameras, and can watch both at the same time. I want every parent to have that tooThe music is absolutely HORRIBLE. I don't know WHO listened to the final product of the music and decided, YES, this is it! It's ready to go! The music is lullabies, so I think it's safe to assume it's supposed to help baby go to sleep. Listen, NOBODY is falling asleep to that music. It sounds like a banging, clanging toy piano that is out of tune or the batteries are dying. It's sounds extremely digital and not soothing AT ALL. I use it to mellow my kids out or help quiet them down a bit- just give them some noise in their room when they're ready to get up and they're gettin a little rowdy, but I'm not ready to get them yet. But NEVER to sleep to. Shame on whoever put their stamp of approval on that smh. However, if the music were actually soothing and pleasant to the ear, you know just much better quality, I'd give this 5 stars. That's an important feature to me that I really looked forward to using, but can't. The picture isn't the best quality, but I knew that when I bought it. I was willing to sacrifice a little picture quality for the split screen. I will admit though, now that time has passed, I don't use the split screen as much as I used to and I kinda wish I had the HD set. Oh well. Having the monitor is still a game changer for me and my household. I'm still pleased. DON’T MISS A THING, the cutting-edge Auto Infrared Night Vision is here to showcase what’s going on at any hour of the night. On top of that, you can get alerts about high or low room temperature or use the 2x digital zoom with Remote Pan (360 degrees) & Tilt (90 degrees) to really see what’s going on in your baby's room. Since the picture quality isn't the greatest, (it's not bad, just not great), the zoom feature is kinda useless, cuz it's hard to make out what you're trying to get a better/closer glimpse of.

Verdict: A comprehensive, efficient system that fulfils its myriad promises to reassure even the most anxious of parents. I like that I can tell the temperature in each room. I have toddlers and it being too cold or too hot can be the culprit as to why they're waking in the middle of the night. But not knowing the temperature in the room, I'd never know that. So, being able to tell how hot or cold it is, is a major feature I didn't realize I'd love and need so much. Now, I can easily go adjust the thermostat. I don't really like the way the cameras turn. They more-so swivel in a circle, rather than go left, right, up and down. So, I'll end up looking at many parts of the room size ways. Verdict: Outstanding picture quality sets this monitor above the rest, while most additional features are well executed. Not only do Babysense have a have a split-screen monitor (where has this been all my life?), but they have a movement monitor. This one is a non-WiFi which is so much better than the competitors in my opinionPros: The video quality is perfect. No connection issues where the video disconnects. The clarity is the best I have seen as we have used multiple cameras. The remote system for moving the camera has great range almost 360 when it comes to area covered in view.