Liquid spills can damage the mouse’s internal components. Keep drinks and other liquids away from your workspace to prevent accidental spills. Buyers Remorse (“Not satisfied with performance”, “Item doesn’t fit me correctly”, “Item doesn’t meet my expectations”, “I tried it, but I want something else”, etc.)

Low/Dead Batteries: Wireless mice depend on batteries for power, and if they are low on charge or completely depleted, the mouse may stop working. Place the USB receiver of your wireless mouse in a position that offers a clear line of sight with the mouse. Avoid placing the receiver behind metal objects or near electronic devices that might cause interference.USB Connectivity Issues: For wired mice, a loose or damaged USB cable or port can result in a non-functional mouse. Within 9 minutes without use, the mouse enters sleep mode to maximize battery life. Battery life may vary based on user and PC conditions. Conflicting Software: Other applications or mouse management software may interfere with the mouse’s operation, resulting in unexpected behavior. Access your computer’s mouse settings and adjust the sensitivity, pointer speed, and button configurations to suit your preferences. Consider using an ergonomic mouse pad or wrist rest to minimize strain and discomfort during extended mouse usage.

Well compatible with most systems including Windows 2000, 2003, XP, Vista, Win7, Win8, Win10, Win11, Mac etc. (Note: side buttons cannot be used in Mac OS)Fits for desktop, laptop, PC, Macbook, tablet and other devices. A universal laptop computer mouse designed for office, family, travel, business meetings, etc. Support: Windows 10,8,7,Vista,XP,2008, Mac (Kindly note that the side buttons cannot work for Mac OS. Other Buttons can function normally.) For items that arrive damaged or are defective, YOU MUST provide video/photos to support your claim that the item arrived damaged or is malfunctioning. Misinterpretation of Product Description (failure to fully read item details/descriptions/features)If you often carry your mouse with a laptop or for travel, use a protective case or sleeve to prevent damage.

Press the “Connect” button on the USB receiver and then on the bottom of the mouse. This synchronizes the mouse and receiver. If you recently installed any mouse-related software or applications, they might be conflicting with the default mouse settings. Ensure you’re using the mouse on a suitable mouse pad or a smooth, non-reflective surface. Avoid using the mouse on glass or reflective surfaces.Keep your computer’s operating system and mouse drivers up-to-date to ensure compatibility and access to the latest features and bug fixes. If the return request for a damaged/defective item can be fixed with simple parts and support, we can provide the option of free replacement part(s) and advice on how to repair your item.

Outdated or Missing Drivers: Incorrect or outdated mouse drivers can cause compatibility issues, leading to non-responsiveness or limited functionality. If your computer is connected to the internet, it might automatically search for and install the necessary mouse drivers. Energy efficiency features such as an on/off switch and smart sleep mode help reduce power consumption enabling you to keep going for longer, in fact, you can use this mouse for up to 24 months on just 2 AA battery! There is a handy indicator light to let you know when it is almost time to change the battery. In some cases, the mouse may not work correctly due to compatibility issues with specific operating systems or hardware configurations. Professionals can help diagnose and find appropriate solutions in such situations. For wireless mice, turn off the mouse when not in use to conserve battery power. Some models have a power switch at the bottom or an automatic sleep mode.Make alternating screens easier, ensuring smoother and more reactive responses. The mouse support 3200/2400/2000/1600/1200/800 DPI Physical damage to the mouse, such as a broken button, faulty scroll wheel, or damaged sensor, can cause it to stop working correctly. If you have exhausted all options to resolve software conflicts but your mouse continues to exhibit erratic behavior or remains unresponsive, a professional may be able to identify and rectify complex software-related issues. Use a soft, dry cloth to gently clean the mouse’s exterior, including the buttons and the scroll wheel. Internal hardware problems within the mouse itself, such as a faulty circuit, loose connection, or component failure, can lead to malfunctions.