The AI asks dynamic questions based on the information provided by the patient, following the history-taking approach carried out by a clinician. Improved patient experience: Patients can submit their medical queries online. They will then receive updates from their GP practice. Klinik makes it more obvious which patients need an appointment so we can prioritise care needs” says Dr Thomas Patel-Campbell, Haxby Group GP Partner and Chief Clinical Information Officer (CCIO). Klinik’s Total Triage System can be configured for seamless deployment into primary care, A&E and urgent treatment centres.

This makes it very scalable; Klinik’s online triage system can be used for a small practice with just a handful of services - or it can be used for entire networks, with hundreds.Once you’ve submitted your symptoms and comments using the body map interface, or called your surgery, Klinik’s AI triage engine will assess the urgency or requirements of your condition. This is all supervised by a medically trained professional at your practice. The triage capability provided by Klinik will allow our GP-led clinical triage team to prioritise care based on needs. So, in a consistent and fair way, we will focus our efforts first on patients who need us the most. This is a dramatic shift from our first-come-first-served approach.

Triage staff then makes the decision on how best to respond to the patient. The AI helps give them confidence that they have not missed any urgent cases, and helps in how they choose to respond.

HQ Management

Dr Matthew Bramley, one of the GP partners at The Mount View Practice points out that the online service will make it easier and faster to access treatment with patients only having “to tell us what their problem is once and be treated or advised in the most appropriate way”. Your information is stored in the cloud, so assuming you have a desktop, laptop, tablet, or smartphone; you can run your clinic with confidence and ease. Klinik Connect is an online triage solution to support the call centres when triaging patients on the phone. All inbound calls handled through the same channel and useful data gathering on patient flow management. Cloud-based software is extremely secure and it is now the preferred software model of pretty much all major software vendors, including Microsoft 365. Self-care: The patient can manage the condition themselves with the help provided by Klinik Access.

As GPs, we are now less worried about the length of appointments as we now know that we are seeing the patient we need to see. Using the Klinik online service means we can now get the correct patient to the correct point of care in the most efficient way" Improving access to GP servicesThe outcome of your request may vary depending on a number of factors and may range from an on-the-day appointment, to a prescription or a blood test. Alternatively you may be referred on to an external service if clinically appropriate, such as accident & emergency (if it is an emergency), minor injuries, a local pharmacy or a physiotherapist. Yet we are just at the beginning of the story. As doctors, we have been using such systems for some time. We can understand what the limits and benefits of AI are, and how we can use this technology safely. Reduces waiting times: Klinik Access online service reduces waiting times and gives you faster access to the right treatment. Klinik directs patient cases to the right point of care and ensures that those who need care first are dealt with first. Our AI is the main differentiator to other similar systems. Klinik uses an adaptive, medically informed assessment that can be universally applied, with care redirection tools that can be localised around available services.