A: If days are missed, we suggest that you remain on the same programme and continue for the remaining number of days/weeks recommended for that programme. To ensure that you achieve the optimum results from your device, we suggest that you follow the recommended 6-week programme protocol and carry out all the daily programmes in succession.

A: Whilst it is very uncommon, some horses may develop a rub-type condition or a sensitivity reaction as a result of prolonged use. On rare occasions, they may also experience minor hair loss or hair discolouration. To reduce the likelihood of this happening we make the following recommendations: The level of battery charge is indicated by the corresponding number of flashing green lights: 1 light = 25%, 2 = 50%, 3 = 75%, 4 = 100% battery charge. Once all of the lights have gone out the delivery unit is fully charged. ARC Microtech was formed in 2010 with little more than an idea, a young company’s confident attitude that seems to reduce huge risk, a love of research and a great desire to make cutting edge healthcare wearable. We didn’t invent Microcurrent therapy, or what it can help the body do, but we did micro size and automate it into the most consumer-friendly, drug free and non-invasive pain management and tissue repair system available today. A: There is currently no clinical evidence to support the safety of using Microcurrent during pregnancy. Therefore, we do not recommend it. A: The application of Microcurrent aims to support the body’s natural repair process and to help it trigger the production of Adenosine Triphosphate (ATP). ARC Microtech products should never replace any medical advice and should not be used if cancer is present or you think it may be present just for safety.

A: There is currently no clinical evidence to support the safety of using Microcurrent with heart disease or heart conditions. Therefore, we do not recommend it. Use of microcurrent may cause some dehydration. Please ensure your animal always has access to fresh, clean water when using the Device. A: Do not use an ArcEquine with wet hair as any current will take the path of least resistance. In this instance, the line of least resistance will be up the outside of the leg, and there will be no connectivity or microcurrent penetration into the skin. We recommend that the hair is dry and free from excess dirt or grease.

We’d love to say our microcurrent devices are the most effective in the world, but in truth, the body is the most complex, amazing and effective microcurrent device ever created. It just sometimes needs a helping hand. A: There are many peer-reviewed research publications supporting the efficacy and safety of Microcurrent. There are also many case studies showcasing significant benefits that users have experienced from using Microcurrent to treat a broad spectrum of conditions. The right activation button was not pressed once a programme was selected. In the unlikely event that the device switches off during use please ensure it is fully charged. If problems persist, then please get in touch. Audible beep has gone When you receive your new Delivery Unit, please ensure it is fully charged before use. One 4-5 hour charge can give up to 30 hours of use, enough for roughly 10 delivery cycles. A: Microcurrent can be used in conjunction with many other treatments but we do not recommend using the ArcEquine and a magnetic rug at the same time, as the magnetic components may interfere with the electronics inside the ArcEquine device.Do not overtighten the elasticated straps. The carbon rubber pads are sensitive and only require light pressure to maintain good connectivity. A: Microcurrent is safe, non-invasive and drug-free. However, we always recommend that you consult your vet before using an ArcEquine if your horse has any medical concerns, has any serious health conditions, or is receiving care from any healthcare professionals. We also recommend that you carefully read the supplied user manual which provides information relating to warnings, precautions, and contraindications. Your Horse Arc will be assembled by our team, taking 1-2 days depending on daylight, and built around our patented wooden arches, see about us for more details. A: There is currently no clinical evidence to support the safety of using Microcurrent with epilepsy. Therefore, we do not recommend it. Take your parcel to your local post office or delivery provider, pay for the postage to return the item, and obtain a proof or postage receipt