Timescale to deal with your claim - for technical faults or repairs we use the services of the original manufacturer or nominated agent for inspection, testing and high quality guaranteed repairs. Please allow a reasonable timescale for completion of this process, customer services can advise further as this does vary between products. Hood: Rab have always produced great hoods. Trekitt’s Managing Director (the judge and harshest critic of hoods that are miss-shaped, baggy and useless) has always proclaimed that Rab’s hoods are rather good. The Electron’s hood hugs the sides of your head like a beanie, yet doesn’t feel intrusive or ‘weird’ in any way. Although snug, it features enough room for a climbing helmet and can be adjusted to stop the wind whistling in, which is particularly useful on a cold day when not wearing a helmet. The hood also moves with your head extremely well, so you don’t disappear into your little sanctuary of down when someone tries to talk to you. I used the Electron in 1°C temperatures with just a mid-weight baselayer underneath and the hood made a BIG difference to my overall warmth when static.

Step four: If using Nikwax Down Wash Direct, place 100ml in either the tray or directly into the washing machine inside a small pot/ball. If you choose to use another washing product, place the appropriate amount in the machine in the same way. The lightweight outer is built from 20D Pertex® Quantum Pro ripstop nylon with a DWR coating for improved weatherproofing. Zoned midi and micro baffle stitch-through construction helps minimise bulk, eradicate cold spots and increase core warmth. The 800FP goose down is treated with a Nikwax® hydrophobic finish for coping with moisture.Insulation: 800 fill-power European goose down with Nikwax hydrophobic (water-resistant) finish (190g Size L)

Services vary but generally best for parcels under 10 kg, cost & compensation varies by service used Offers the perfect blend of low weight, warmth and protection for the Alpine climber and mountaineer. If after receipt of your claim form the product needs to be returned to us, we will provide a pre-paid return label or arrange collection for larger / heavier items, customer services will let you know how to proceed. nylon Pertex Quantum Pro – Uses an ultra-thin, water-resistant coating to provide increased weather resistance for use in extreme conditions. Maximises thermal efficiency of insulation. The zoned, midi and micro stitch-through baffle construction minimises the amount of outer fabric and stitching required during manufacturing, providing a significant weight saving.R.D.S Certified European Goose Down – Fluorocarbon free down with a Hydrophobic treatment applied at the source during down processing. Allowing it to absorb less water, dry faster and retain loft.