Even the speak to chat functionality is buggy, even when the feature is turned off in the settings , it switches to amplify outside noise in the middle of the call making it quite annoying. A2DP (Advanced Audio Distribution Profile), AVRCP (Audio Video Remote Control Profile), HSP (Headset Profile), HFP (Hands Free Profile) stars for the product simply because the microphone, which I use often, was not as great as I had hoped; nonetheless they provide a beautiful listening experience. It felt as though Britney Spears was in the room with me as she worked through the provocative “Toxic”, while the intro to “Sexual Healing” had me looking over my shoulder as Marvin Gaye’s whispers for me to “get up, get up, get up, get up” and “wake up, wake up, wake up, wake up” darted between my left and right ears. *NSYNC’s “It’s Gonna Be Me” was less impactful, however, and my listening experience wasn’t all that different from when I listened to the regular version.

please ask for a copy of our complaints handling process. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk. Create your very own one-man party. These Sony headphones have a QN1 Processor which is in charge of cancelling noise around you, so you can get lost in the sound of your music. Thanks to 40 mm drivers and support for High-Resolution Audio Wireless everything will sound its best – with rumbly lows, clear vocals, and bright highs. Adaptive Sound Control automatically adjusts the sound profile to your environment, so you’ll always get the most out of your music. Speak-to-Chat will pause your music when you start having a conversation and resume playing once you’re done.I am not an audiophile, but I do enjoy listening to music on Spotify for long periods of time and streaming movies for their full duration. I can safety say that I am happy with the audio quality, and the ability to keep the headphones on for a long period of time without having too much discomfort.

Customers may need to update their Sony | Headphones Connect app for this software to be activated. James Green Limited is not a lender and acts only as an introducer. The credit product is provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18 and over, depending on their status. Terms and conditions apply. Please note that Pay in 30 days and Pay in 3 instalments are not regulated by the FCA. The Sony WH-1000XM4 build upon the impressive functionality of the WH-1000XM3 by adding a number of new features, all of which successfully enhance the user experience. These headphones replaced Beats studio 3 over the ear noise cancelling. The sound quality is superior to the Beats, the fit and weight are similarly good. The Sony XM4 head phones have a considerable number of options including an IOS/Andriod optimization app. I am using a apple iphone X with the most current IOS. The battery life is considerable at greater than 20 hours which compares to the 8 hours of my prior beats. The sound cancellation is far superior to the prior Beats, however, the software is always adapting to the surrounding location, movement and ambient sounds causing fluctuations in the external noise suppression causing an external noise source to randomly increase and decline in volume. This issue is primarily an issue with significant and changing external noise sourc es, so not typically an issue. The touch sensitive controls on the side of the head phones works most of the time, however, I often have issues connecting to an incoming call as it will not transfer to the head phones or respond to the double tap on the touch panel. I have a Samsung smart TV with blue tooth audio connectivity and the audio will break up with the XM4 head phones at a distance of <10 ft, I have to disconnect and reconnect a couple of times to correct the problem. The head phones have over the air software updates so I'm hopeful some of the annoying issues are resolved with future updates. I don't recommend turning on the Notification and Voice Guide nor to activate the two device linking within the app. I found that when the head phones are permitted to connect to more than one device, they will automatically and when linked to two devices the head set can not be used for phone calls. Also the Speak to Chat is useless as it will shut the music off if you sing or speak while playing audio and responds to spurious external noises. Read full review I am not an audiophile, but I do enjoy listening to music on Spotify for long periods of time and streaming movies for their full duration. I can safety say that I am happy with the audio quality, ... Read more 4 stars for the product simply because the microphone, which I use often, was not as great as I had hoped; nonetheless they provide a beautiful listening experience.By default, music resumes playing 30 seconds after your conversation ends in Speak-to-Chat mode. This timeframe can be customized using the Sony | Headphones Connect app. the adaptive sound cancelling took a little time to get used to, but once you realize that it lets you hear more when you are on the move to avoid traffic, be more aware of your surroundings it makes sense. you can turn it off in the app if its bothersome. The dual Bluetooth functionality is buggy and does not work well. I had bought this headphones mostly for dual Bluetooth functionality , so that I can keep it connected to computer and my phone. It switches the input automatically according to the sound output of the device. There is no proper control to switch it based on your need. Sometimes in middle of a call on phone, it switches to computer , even if you are not playing anything on computer. It is very frustrating. These headphones replaced Beats studio 3 over the ear noise cancelling. The sound quality is superior to the Beats, the fit and weight are similarly good. The Sony XM4 head phones have a considerable number of options including an IOS/Andriod optimization app. I am using a apple iphone X with the most current IOS. The battery life is considerable at greater than 20 hours which compares to the 8 hours of my prior beats. The sound cancellation is far superior to the prior Beats, however, the software is always adapting to the surrounding location, movement and ambient sounds causing fluctuations in the external noise suppression causing an external noise source to randomly increase and decline in volume. This issue is primarily an issue with significant and changing external noise ... Read more These headphones replaced Beats studio 3 over the ear noise cancelling. The sound quality is superior to the Beats, the fit and weight are similarly good. The Sony XM4 head phones have a considerable number of options including an IOS/Andriod optimization app. I am using a apple iphone X with the most current IOS. The battery life is considerable at greater than 20 hours which compares to the 8 hours of my prior beats. The sound cancellation is far superior to the prior Beats, however, the software is always adapting to the surrounding location, movement and ambient sounds causing fluctuations in the external noise suppression causing an external noise source to randomly increase and decline in volume. This issue is primarily an issue with significant and changing external noise sources, so not typically an issue. The touch sensitive controls on the side of the head phones works most of the time, however, I often have issues connecting to an incoming call as it will not transfer to the head phones or respond to the double tap on the touch panel. I have a Samsung smart TV with blue tooth audio connectivity and the audio will break up with the XM4 head phones at a distance of <10 ft, I have to disconnect and reconnect a couple of times to correct the problem. The head phones have over the air software updates so I'm hopeful some of the annoying issues are resolved with future updates. I don't recommend turning on the Notification and Voice Guide nor to activate the two device linking within the app. I found that when the head phones are permitted to connect to more than one device, they will automatically and when linked to two devices the head set can not be used for phone calls. Also the Speak to Chat is useless as it will shut the music off if you sing or speak while playing audio and responds to spurious external noises. Read Less

As an added bonus, with an IPX4 water resistance rating, splashes and sweat won’t stop the WF1000XM4 earbuds! Touch controls make a return from the last generation and remain a shining example of how to implement them successfully. Doubling tapping the outer surface of the right earcup plays or pauses your audio while holding your finger to the touch sensor for two seconds engages your voice assistant of choice. Google Assistant, Alexa and Siri are all supported.The Sony WH-1000XM4 is a circumaural headset that provides a comfortable fit. It covers the entire ear for total immersion. The closed design of the headphones boosts sound quality. The headphones also feature active noise cancellation, which limits or even fully suppresses disturbing ambient sounds, such as a plane engine. Audio processing has been updated from the previous model, the Sony WH-1000XM3, resulting in improved audio quality. This new model also features the DSEE audio system (Digital Sound Enhancement Engine) for high-definition sound. Thanks to 40 mm drivers, the headphones deliver powerful, distortion-free music, even at high volumes. With or Without Cable Overall these headphones produce good quality audio on android and pc but I wouldn't get them if I want to use them with apple products at least in this price range. I have used them on my PC, mac, android, and iphone. They sound best on the android especially combined with their app. At this price range I would get air pods pro if I have apple products. Read Less