She only visited occasionally (hailing from Newtown fire station), and in the new series, she works at Pontypandy fire station full-time. In 2009, Fireman Sam appeared with other animated children's TV characters in a Children in Need single. It was interspersed with scenes of children learning about fire safety with Gary Lewis, the actor playing Fireman Sam in the stage show. Fireman Sam is the brave archetypal fireman and protector, who remains composed in an emergency and unfailingly offers assistance to all those in need.

Gareth Griffiths is the father of Bronwyn, maternal grandfather of Sarah and James and Charlie's father-in-Law.

Bella owns a field somewhere in the Pontypandy countryside, this is where she grows potates for her cafe presumably other vegetables are grown here too. She is a well known gossip, and has great affection for Trevor, the bus driver (something which poor Trevor is too shy to act upon). Pontypandy Train Line is a train line that runs up to Pontypadny Mountain where the Mountain Activity Center is and the Old Mines where Penny took the kids in Heroes of the Storm. In Series 6, Tom helps the fire brigade with emergencies more often, mostly having a few non-speaking roles, like in the episodes Poorly Penny, Three Legged Race and Danger by the Double. Coast Road is the main road that takes anyone from Pontypandy to neighbouring places Pontypandy Mountain and Newtown.

Sarah and James Jones are the relatively well-behaved six-year-old twins of Charlie and Bronwyn, niece and nephew of Fireman Sam. She also appears to use malapropisms in her speech (for example, "historical" instead of "hysterical", "I'm suffering from smoke installation (inhalation)", and "I'm a very reprehensible (responsible) person, me"). Fireman Sam first appeared on S4C on 1 November 1987, [4] and a few weeks later on BBC1 on 17 November. Text is available under the Creative Commons Attribution-ShareAlike License and the GFDL; additional terms may apply.It has a large bucket for forest fires, six rear seats, two cockpit seats, a heat seeking camera, a double harness built into the rear door and a stretcher underneath the rear seats.