The Ice Rink and skates are suitable for children 4 years and upwards who can walk independently. We have a limited amount of skating aids and double-bladed bob-skates available, but suggest you bring your own cycling helmet, gloves and other equipment if you wish. You may be able to hire a skate aid at the rink, subject to availability. They are very popular, so we recommend booking one in advance. Family fun skate: 40-minute family focused skating sessions for parents with young children (12 and under), including free use of skating aids. These take place on various mornings throughout the season. See our ice skating timetable for details. Our rink team will do our utmost to accommodate you if you are running late, although we can’t guarantee we can get you on the ice if it’s a peak session that is at full capacity. Outdoor ice rinks are subject to the elements! Due to rain, unseasonably warm weather, high winds or a combination of these weather conditions, the surface of the ice rink can develop a layer of water. It is safe to skate on a wet rink, just more uncomfortable if you fall and get wet. It can also be more slippery when getting up, which is why we advise wearing gloves – not only to help with the cold, but also to aid traction on the ice when getting up.

Persons who in the opinion of the Ice Marshalls and other staff have consumed alcohol or any other substance likely to impair their balance will not be allowed on the rink. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

As an optional safety extra, we will offer free of charge helmets at the rink, subject to availability.

Please arrive at the rink 15-30 minutes before your session start time to allow ample time to put your skates on and store any belongings. Skaters aged between 3 and 9 inclusive must be accompanied by an adult (18+) on the ice. A ratio of 1 adult to 5 children will be accepted. Please note that you will need to bring proof of ID to the rink, for verification, on arrival. Failure to provide your ID at the rink will result in you either having to pay for the session or being refused entry.Don't forget stalls, rides other fun attractions will also be available so come and join in the festive spirit at South Wales’ No1 shopping destination. Enjoy as always free parking. Make sure to get a bite to eat from our festive food and drink huts. Why not roast a marshmallow or two? Skates size availability and bob skates cannot be guaranteed. They are issued on a first come, first served basis. Ice Skates - Any Ice Skates that have been sharpened are deemed 2nd hand and cannot be returned unless faulty. When returning, please be sure not to place any tape on the original skate box as this will affect the resale value. Our advanced cooling equipment keeps the rinks frozen and operational in most weather conditions. In the unlikely event that extreme weather conditions force us to close the rink, before your session, we’ll arrange for you to book into an alternative session, subject to availability.