When logging your complaint, please include as much information as possible which may be of assistance in resolving the problem. In particular, please provide us with the following: We do not accept liability for any damage suffered by you or to your property whilst entering or within your property. Cashbuild delivers, Monday to Saturday. There are no deliveries on Sundays and Public Holidays unless exceptions are communicated. We at Cashbuild Online believe in personal interaction, our LiveHelp consultants are therefore only available between 8am and 5pm Monday to Friday (Excluding public Holidays and weekends). We will investigate the complaint/s which comply with these requirements and will take appropriate action where necessary to remedy the situation, if applicable.

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Terms means these general terms and conditions which may be amended by Cashbuild from time to time. We do not accept liability for any damage suffered by you or to your property on our Premises, in our Stores or in your dealings with us, unless we have been grossly negligent. This means that you will have no claim against us, even if we are negligent. Nothing in these Terms and Conditions shall create any relationship of partnership, agency or any joint venture between you and Cashbuild, as the customer shall not hold yourself out as our partner or an agent or as a joint venture with Cashbuild.You irrevocably agree that these Terms and Conditions are governed by the law of the Republic of South Africa. Kindly note that Instances may occur where deliveries fall outside of Cashbuild’s delivery capability.

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Electronic signatures, and/or authentication are required for valid electronic communication between you and Cashbuild.

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There shall be no waiver, extension of time or relaxation of any of the provisions of these Terms and Conditions , which we may show, grant or allow you shall operate as an estoppel against us in respect of our rights under these Terms and Conditions nor shall it constitute a waiver by us of any of our rights against you which may have arisen in the past or which might arise in the future. Online Only” Products are identified by the indicator "online only" and are exclusively available online.

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We reserve the right to discontinue or change the specifications of our Products and Services from time to time without notice. The current Cashbuild Online Platform is only available to Cashbuild customers within South Africa. We reserve the right, without prior notice, to discontinue or adjust pricing or modify specifications of Products and Services offered to you without incurring any liability whatsoever. Any data messages that are sent by you , to us , from any device normally used or owned by you , will be deemed to have been sent by you and/or authorised by you personally.

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We are not responsible and will have no liability in relation to any damage suffered by you or to your property caused by Services rendered by a third-party, unless and only if the third party was employed by us to provide the Service on our behalf. You will only have a claim directly against the service provider. If paying with a Debit Card, a bank account confirmation document will be required to be completed so that your account details may be verified. Cashbuild and you, as the customer, unconditionally consent and submit to the non-exclusive jurisdiction of the Gauteng Local Division, Johannesburg regarding all matters arising from these Terms. This does not take away any statutory rights that you may have to approach other dispute resolution bodies in terms of the CPA.

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We make use of a third-party delivery contractors to deliver all Products and, as such, the delivery process is not entirely within our control. While we use our best endeavours to ensure that a Product is delivered within the said lead time. Where we have been grossly negligent, you will have no claim against any employee, director, or other party related to Cashbuild directly and personally responsible for such gross negligence. Your only possible claim is Cashbuild.