Services vary but generally best for parcels under 10 kg, cost & compensation varies by service used Step four: If using Nikwax Down Wash Direct, place 100ml in either the tray or directly into the washing machine inside a small pot/ball. If you choose to use another washing product, place the appropriate amount in the machine in the same way. Timescale to deal with your claim - for technical faults or repairs we use the services of the original manufacturer or nominated agent for inspection, testing and high quality guaranteed repairs. Please allow a reasonable timescale for completion of this process, customer services can advise further as this does vary between products.

The main advantage of synthetic material is that it continues to stay warm when wet, a key piece to have for where I currently live due to the high contents of water in all of our precip. If after receipt of your claim form the product needs to be returned to us, we will provide a pre-paid return label or arrange collection for larger / heavier items, customer services will let you know how to proceed. The zoned, midi and micro stitch-through baffle construction minimises the amount of outer fabric and stitching required during manufacturing, providing a significant weight saving. Insulation: 800 fill-power European goose down with Nikwax hydrophobic (water-resistant) finish (190g Size L) Offers the perfect blend of low weight, warmth and protection for the Alpine climber and mountaineer.Hood: Rab have always produced great hoods. Trekitt’s Managing Director (the judge and harshest critic of hoods that are miss-shaped, baggy and useless) has always proclaimed that Rab’s hoods are rather good. The Electron’s hood hugs the sides of your head like a beanie, yet doesn’t feel intrusive or ‘weird’ in any way. Although snug, it features enough room for a climbing helmet and can be adjusted to stop the wind whistling in, which is particularly useful on a cold day when not wearing a helmet. The hood also moves with your head extremely well, so you don’t disappear into your little sanctuary of down when someone tries to talk to you. I used the Electron in 1°C temperatures with just a mid-weight baselayer underneath and the hood made a BIG difference to my overall warmth when static. R.D.S Certified European Goose Down – Fluorocarbon free down with a Hydrophobic treatment applied at the source during down processing. Allowing it to absorb less water, dry faster and retain loft. nylon Pertex Quantum Pro – Uses an ultra-thin, water-resistant coating to provide increased weather resistance for use in extreme conditions. Maximises thermal efficiency of insulation.