If the item is rejected your item(s) will be returned to you along with a letter outlining the reason(s). Every aspect of the item/garment must be free from signs of wear and odour and must be in re-sellable condition. You will be charged import VAT by your government when the shipment arrives at your customs point. This VAT will be charged at your local rate.

This offer excludes large items (Kayaks, SUP,canoes, waterski’s) and hazardous products, lift rafts, distress flares, electronics. Select the item(s) you want to return and choose between exchanges or a return. You also have the option to return for store credit via a gift card.

Helly Hansen Stockholm Backpack

You will also be charged a Disbursement fee by DHL which varies depending on your country but should be 10-15 Euros. We use DHL for our international deliveries and a phone number is required for all overseas deliveries

Depending on your product's country of origin, you may also be liable for local duties which are charged by the EU and are normally between 10% & 16% of the products value.

If you are returning something because it does not fit, is the wrong colour or is unsuitable you will need to pay for the return postage. To aid your faulty claim please can you ensure your item is clean before sending us photographs, as we use these photographs to create a claim on your behalf.