During times of adverse weather conditions e.g. snow, flooding or unusually hot weather, we reserve the right to delay deliveries depending on the weather conditions in the part of the country the delivery is going to or being transported through. At Thorntons, we are dedicated to ensuring that we deliver our products with care, to make sure that you receive the quality chocolates you expect.

Minimum life based on 'use-by' date of product. Average life based on last week's deliveries. Life guarantee shown based on delivery tomorrow with the Life guarantee starting the following day.We apologise for any inconvenience caused. We have taken this decision with the interests of our customers in mind as we want to continue to deliver the best possible quality products. Using these types of vehicles would significantly increase the cost of the delivery which is something that we do not want to pass over to the customer. So with that in mind we made the decision not to use temperature control vehicles - However we are exploring all options to ensure we can deliver during high temperature in the future. Why do I have to pay delivery when there is a delay? Named day and express deliveries are fulfilled by Royal Mail and are delivered Tuesday - Saturday (excluding bank holidays).